Contact Us

During normal hours you should hear back within about ten minutes. Weekends run a little slower, usually half an hour. Overnight messages are answered first thing, and if you flag something as urgent we prioritise it.

Three things help most: the module or course you are on, the type of work involved, and your deadline. If you have the brief or marking sheet to hand, attach it — we can give you a far more accurate answer with it than without.

Yes, and plenty of learners do. Ask about a deadline, a format, or whether we cover your module. There is no obligation attached to a message and nobody will chase you afterwards.

No — we are a remote-first team based in Dublin, with specialists working across Ireland. Everything happens by email, WhatsApp or through the form on this page, which is what lets us support learners outside the cities as easily as in them.

WhatsApp, by a clear margin — particularly outside office hours. Email is better when you need to send several files or explain something in detail. The form on this page reaches the same inbox as email.

Yes. Your message, your college and any files you attach are seen only by our team. We do not share learner details with anyone and we never publish work we have been sent. The specifics are set out in our privacy policy.