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Hotel Front Office Supervision 6N0651 is the QQI Level 6 course with the credit value of 15. The purpose of this award is to equip the learner with the relevant knowledge, skill and competence to supervise hotel front office operations using a range of specialised skills. Assessments of this course comprise of Assignment 20%, Examination – Theory 30%, Skills Demonstration 50%.

Here in this assignment example we will discuss learning outcomes of this course in below section.

Hotel Front Office Supervision 6N0651 QQI Level 6 Course Learning Outcomes

There are 21 learning outcomes of this course that allows learners to be able to:

Appraise the structures, grading and classification systems of the hospitality sector

The learners of the course become skilled to appraise the structures, grading and classification systems of the hospitality sector.

Evaluate the organisation of an effective hotel front office

The course provides the skills and competence to learners to evaluate the organisation of an effective hotel front office in the context of the tourism and hospitality sector.

Assess the internal and external role of front office in the hotel

The course allows learners to assess the internal and external role of front office in the hotel.

The front office develops and maintains a comprehensive database of guest information, coordinates guest services, and ensures guest satisfaction. The front office is also known as the face of the hotel. It is the first guest contact area and also the nerve centre of the hotel.

Explain the principles of communications, customer care and quality service

The learners of the course will become skilled and competent to explain the principles of communications, customer care and quality service.

Ensure compliance with all relevant legislation, regulations, hygiene, health and safety procedures

The learners of the course ensure that compliance with all relevant legislation, regulations, hygiene, health and safety procedures.

Explain the principles of yield management

After the completion of the course, the learners will be able to explain the principles of yield management. Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behaviour in order to maximize revenue or profits from a fixed, time-limited resource (such as airline seats or hotel room reservations or advertising inventory).

Calculate the ratios and formulas used in yield and revenue management

The learners of the course will be able to calculate the ratios and formulas used in yield and revenue management.

Analyse the factors involved in setting and quoting room rates and packages

The learners of the course will be able to analyse the factors involved in setting and quoting room rates and packages. Some of the factors that influence the pricing strategy involve marketing mix, communication, distribution channel, presentation, economy, competition, technology and social media etc.

Compile room sales and forecast data

The course makes learners competent in compiling room sales and forecast data. Forecasting is a technique that uses historical data as inputs to make informed estimates that are predictive in determining the direction of future trends. Businesses utilize forecasting to determine how to allocate their budgets or plan for anticipated expenses for an upcoming period of time.

Use the advanced features of a typical property management system

The course allows learners to use the advanced features of a typical property management system (pms). A property management system (PMS) is a hotel management software suite that property owners and front desk workers use to manage their business by coordinating reservations, online booking availability, payments, and reporting in one central place.

Supervise the work of a hotel front office team

The course helps learners to supervise the work of a hotel front office team.

Supervise the administration of all stages of the guest cycle

The learners of course are able to supervise the administration of all stages of the guest cycle from the enquiry through reservation, check in, in stay, check out and post check out.

Supervise bookings from a hotel website, managing a daily room inventory

The learners of the course will be competent to supervise bookings from a hotel website, managing a daily room inventory.

Manage cash flow

The learners of the course will become skilled to manage cash flow including cash payments, petty cash, and end of shift reconciliations.

Promote up-selling and cross-selling in the hotel front office

The learners of the course will be able to promote up selling and cross selling in the hotel front office.

Process guest billing and payments procedures

The learners of the course will become competent in processing guest billing and payments, dealing with common frauds and irregularities.

Assist with the hotel night audit

The learners of the course will be able assist with the hotel night audit.

Handle customer and staff relations in compliance with relevant legislation and hotel policy

The learners of the course will be able to handle customer and staff relations in compliance with relevant legislation and hotel policy.

Use advanced word processing to create and format appropriate business communications

The learners of the course will become competent to use advanced word processing to create and format appropriate business communications, including mass mailings, wine lists, place cards and non-routine correspondence.

Promote good practice, equality of opportunity and respect

The learners of the course will be able to promote good practice, equality of opportunity and respect for diversity in lifestyles, religion, ability and culture.

Promote waste reduction, and energy and water conservation

After completion, the learners of the course will be able promote waste reduction, and energy and water conservation.

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